[My Wishlist](https://kayunger.com/pages/return-policy#swym-wishlist) 0 [Skip to content](https://kayunger.com/pages/return-policy#MainContent) **free ground shipping on U.S. orders** \| [More info](https://kayunger.com/pages/shipping-policy "Shipping Policy") **free ground shipping on U.S. orders** \| [More info](https://kayunger.com/pages/shipping-policy "Shipping Policy") Cart Your cart is empty. [Continue browsing](https://kayunger.com/collections/all) _Shipping & taxes calculated at checkout_ Check Out $0.00 USD ## Return Policy _This policy outlines the returns terms and conditions when purchasing with Kay Unger online, and is applicable to all customers placing an order on www.kayunger.com. This policy is applicable to Kay Unger’s online customers only and does not extend to customers purchasing from a distributor. Items purchased from a Kay Unger distributor are bound under that retailer's policy. Kay Unger online cannot be held accountable or provide accommodation for purchases made outside of www.kayunger.com. For further information or clarification, please reach out using this [Contact Form](https://form.jotform.com/253595179704064 "Contact Form")._ We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of delivery date. Kay Unger will accept returns\* for orders meeting the below conditions that are requested **within** **14 days** of the **delivery date** for a refund. Refunds requested **between** **15-30 days** will be accepted, but the refund will be processed as store credit as a courtesy. Returns received **after 30 days** will not be accepted. Please note that you must return your item within **2 business days** of generating the return label. All returns are subjected to a **$12 restocking fee** which is deducted from the amount of the return. Please note that **pre-order** items do not have their return time start until the date of delivery so it's possible to still follow the same return timelines on these types of orders. Please note that there is a tag on each garment that states **‘ONCE THE RETURN LABEL HAS BEEN REMOVED, THE ITEM CANNOT BE RETURNED.’** If a return is received and this tag has been removed a **$25 cleaning fee** will be assessed on top of the **$12 restocking fee**. **Any item marked as Final Sale is not approved for return.** Refunds will be provided for the value of your item and tax. Kay Unger does not refund original or return shipping costs. - Kay Unger must be able to verify proof of purchase. - Delivery dates are defined from FedEx records, and cannot be disputed. - Returns received after 30 days from purchase date will not be accepted. - Products purchased online cannot be returned to a distributor. - Products purchase from a distributor cannot be returned online. See distributor policy. - Please ensure that you use a safe delivery address, as Kay Unger is not liable for lost or stolen packages. **DISTRIBUTOR POLICY** Kay Unger products purchased from a distributor such as Nordstrom are subject to that distributor's purchased and returns policy. Kay Unger cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team. **CONDITION OF PRODUCT** \*To be eligible for a return, the garment must meet the below quality conditions: - Unworn - Unwashed - All tags attached - All accessories included - Unscented (no perfume or other scents) - No human, animal or other hair - No rips or tears - No other signs of being worn - All original packing and hangers included **GIFT RETURNS** Products purchased as a gift at www.kayunger.com are bound by this policy, and must satisfy policy requirements for returns, or refunds. **INITIATING A RETURN** To initiate a domestic return, go to [https://returns.kayunger.com](https://returns.kayunger.com/), enter your order information. Please contact customer service on the above details should you require further assistance. **2025 TARIFF UPDATES:**Please note that International Orders are now considered **FINAL SALE** and exchanges or returns are currently not allowed to be processed. We hope that tariff rules change to allow these returns in the future and will update our policy if so. **FAULTY/ DAMAGED** Kay Unger takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above. **We require notification of any damages within 24 hours from delivery to review.** **LIABILITY FOR ITEMS LOST OR DAMAGED IN TRANSIT** Once orders leave our warehouse/facilities, FedEx assumes responsibility of the items. Please contact FedEx directly if there is a problem with your shipment, which could include tracking or delivery problems, incorrect shipping addresses, delays, orders showing as delivered or lost packages. In the unfortunate event that an order is lost or damaged in transit, please file a claim directly with FedEx. Please inform us of your FedEx claim number so we can keep your case up-to-date. We are not responsible for reshipping or refunding orders that are lost or damaged in transit or filing claims with FedEx on your behalf. **SALE ITEMS** Sale items can be returned but are subjected to a **$12 restocking fee** which is deducted from the amount of the return, unless the item is marked as **FINAL SALE** on the product information page. **INTERNATIONAL ORDERS** **2025 TARIFF UPDATES:**Please note that International Orders are now considered **FINAL SALE** and returns are currently not allowed to be processed. We hope that tariff rules change to allow these returns in the future and will update our policy if so. **RETURNS COST** Refunds will be provided for the value of your item and tax, minus the processing fee. Kay Unger does not refund original or return shipping costs. If you do not return your items within the allotted time and your label expires we reserve the right to deny your return. If we do allow an exception there will be a $15 processing fee to generate a new return label and manually process the return. **RETURNS/ REFUND PROCESSING TIMEFRAMES** Once a return arrives at our warehouse it will take us 7-10 business days to receive, inspect and process. You will be notified via email once your return has been completed. Search Clear kayunger.com # kayunger.com is blocked This page has been blocked by an extension - Try disabling your extensions. 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