Price Matching

We do offer price matching under certain conditions:

1 - The style has been permanently marked down by the othe retailer and this is not a temporary sale or promotion such as "Mother's Day Sale" etc...

2 - The retailer that has the item on sale has the same size and color available and in stock that you are seeing on our site.

For example: If you find a style on sale elsewhere and they only have a blue size 2 available but you want a red size 10 that you see on our site, we would not be able to price match.

3 - Price adjusments are only available for a current order if the order was placed within the last 14 days. Orders placed more than 14 days ago are not eligible for a price adjustment.

Received Wrong Item

Please provide a photo of the entire incorrect item and a close up photo of the hang tag / barcode label.

I am sorry your item has not been delivered as reported. Sometimes this is because it was left in a location other than listed. For example, the tracking may indicate a mailbox when the package is actually at the doorstep, behind a bush, or even at a neighbor's. Sometimes, the package was marked as delivered in error and the carrier brings it back within the next few days. Hopefully this is the case and your package will be delivered soon.

You may want to check your order confirmation email to see if the shipping address is the address you intended.

Note that once the carrier has provided confirmation of delivery, Kay Unger is not responsible for packages that go missing after the delivery.

For assistance with locating your package, please contact FedEx directly (US orders).

If this does not answer your question or you require further information that is not covered above, continue to submit this ticket and a customer service representative will assist you.

How to return an item:

We're sorry your item didn't work out. Processing your return is fast and easy. Click the link below and in a few simple steps, you will have the paperwork and return label you need to return your item. Please note that final sale items are non-returnable.

Be sure to have your order number handy when starting your return. Your order number can be found on the order confirmation email you received shortly after placing your order.

https://returns.kayunger.com/#/

Note our return window for receiving a refund versus a store credit:

You must return your item within 14 days of delivery to receive a refund.

Items returned 15-30 days after delivery will receive a store credit.

Items cannot be return more than 30 days after delivery.

 

If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

How to exchange an item:

We're sorry your item didn't work out. Though we don't offer exchanges, processing your return is fast and easy. First, place a new order for the item you want and then follow these steps to return your current item(s) for a refund. Click the link below and in a few simple steps, you will have the paperwork and return label you need to return your item. Please note that final sale items are non-returnable.

Be sure to have your order number handy when starting your return. Your order number can be found on the order confirmation email you received shortly after placing your order.

https://returns.kayunger.com/#/

Note our return window for receiving a refund versus a store credit:

You must return your item within 14 days of delivery to receive a refund.

Items returned 15-30 days after delivery will receive a store credit.

Items cannot be return more than 30 days after delivery.

 

If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

Refund Status:

You will receive an email notification when your return is delivered to our returns processing facility.

Once delivered, your return will be processed within ten days.

As soon as your return is processed, you will receive an email with the details of your refund.

If you have not received a refund and it has been more than ten days since you were notified that your return was delivered, please proceed with submitting this ticket and a customer service representative will look into the matter further.

Change Shipping Method:

Unfortunately, once an order is placed, we are unable change the shipping method. If it is imperative that you change your shipping method, you will need to place a new order with the required shipping method. Assuming the items on the order are not "Final Sale", you may return the original order for a refund. (Standard return fees will apply)

If you would rather not go through the process of placing a new order, consider utilizing FedEx Delivery Manager. FedEx Delivery Manager is a service from FedEx that allows the recipient to reroute the package to a FedEx pick up location or modify the delivery date (and many other changes). So if you are looking to make a change to the delivery of your order, check out FedEx Delivery Manager to see everything this service offers.

https://www.fedex.com/en-us/delivery-manager.html#what

If this does not answer your question or you require further information that is not covered above, continue to submit this ticket and a customer service representative will assist you.

Received Damaged Item

We apologize that you received your item in less than perfect condition. When submitting this ticket, please include a photo of the entire garment and a close up photo of the damaged area.

Received Credit Instead of Refund

We apologize for any confusion regarding the reimbursement for the items you returned. 

Note our return window for receiving a refund versus a store credit:

You must return your item within 14 days of delivery to receive a refund.

Items returned 15-30 days after delivery will receive a store credit.

For further details, you may review our full return policy here.

Request to change or remove item from order:

Our warehouse processes orders very quickly and even orders that were recently submitted are already being processed. Unfortunately, we are not able to modify or remove any items on your order.

If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

 

Update Address Request:

Only orders that were placed within the past few hours might be eligible for an address update. A customer service agent will reply as soon as possible to let you know if your address was able to be changed.

Not Eligible to Price Match

The exact same style, size, and color must be in stock at another retailer in order for us to price match. No exceptions can be made.

Screenshot of Sale Item

Please attach a screenshot of the sale pricing you are seeing in case the page is unavailable by the time our customer service agent is assiting with your request.